Dongle error

Christie Pandoras Box Version 6 - Q&A

Moderator: Moderator Group

Forum rules
When asking make sure to include the operating system and the revision of Pandoras Box you are using. If your question is related to hardware, please state if you are using coolux hardware (which one) or if you built your own.

Dongle error

Postby daan.mitrea » Mon Feb 19, 2018 3:01 pm

Hello,

I ran into this issue:

1. When installing the drivers for the dongle from coolox site, the installer halted when reaching 50% of installing drivers section.
It was like this for 40 minutes. After several attempts, they installed, showing in Device manager as shown in the picture.
device2.png

The red led is on all the time on the dongle, but the setup does not recognize it. As services, started are a few related to the dongle.
services.png


2. When trying to install PB i reach this step.
dongle.png


The dongle is connected, the services are started, the drivers are installed.

What is the cause?

Windows 10 with latest updates.
system.png
You do not have the required permissions to view the files attached to this post.
daan.mitrea
 
Posts: 1
Joined: Mon Feb 19, 2018 10:48 am

Re: Dongle error

Postby Dennis Kuypers » Mon Feb 19, 2018 8:26 pm

Hello,

one more place you can look is the services panel. use WIN+R to open the "Run" window. Then type services.msc and press enter. In the list there should be something like "Sentinel" or "Safenet" something...all I remember is that it starts with an "S"....or maybe "Hasp"-something :D

Make sure it's started.

Dennis
Dennis Kuypers
Product Developer, Software

Online Manual
User avatar
Dennis Kuypers
coolux Germany
 
Posts: 757
Joined: Thu Jul 05, 2012 12:18 pm

Re: Dongle error

Postby panosscourtis » Fri Mar 09, 2018 1:36 am

Is your license key ver 6 compatible?
Panos Scourtis
Theatrical Concepts Inc.
panos@theatrical.com
User avatar
panosscourtis
 
Posts: 11
Joined: Sat Mar 29, 2014 6:20 am
Location: Agoura Hills, CA

Re: Dongle error

Postby Justyn Roy » Fri Mar 09, 2018 6:29 am

panosscourtis wrote:Is your license key ver 6 compatible?


This is a very good point,

If you try to install Version 5, does anything show up in that window?
Justyn Roy
Solutions Architect
Christie Digital Systems

Online Manual
User avatar
Justyn Roy
 
Posts: 60
Joined: Tue Sep 27, 2016 1:26 am


Return to Pandoras Box V6

Who is online

Users browsing this forum: No registered users and 3 guests