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Dongle error

PostPosted: Mon Feb 19, 2018 3:01 pm
by daan.mitrea
Hello,

I ran into this issue:

1. When installing the drivers for the dongle from coolox site, the installer halted when reaching 50% of installing drivers section.
It was like this for 40 minutes. After several attempts, they installed, showing in Device manager as shown in the picture.
device2.png

The red led is on all the time on the dongle, but the setup does not recognize it. As services, started are a few related to the dongle.
services.png


2. When trying to install PB i reach this step.
dongle.png


The dongle is connected, the services are started, the drivers are installed.

What is the cause?

Windows 10 with latest updates.
system.png

Re: Dongle error

PostPosted: Mon Feb 19, 2018 8:26 pm
by Dennis Kuypers
Hello,

one more place you can look is the services panel. use WIN+R to open the "Run" window. Then type services.msc and press enter. In the list there should be something like "Sentinel" or "Safenet" something...all I remember is that it starts with an "S"....or maybe "Hasp"-something :D

Make sure it's started.

Dennis

Re: Dongle error

PostPosted: Fri Mar 09, 2018 1:36 am
by panosscourtis
Is your license key ver 6 compatible?

Re: Dongle error

PostPosted: Fri Mar 09, 2018 6:29 am
by Justyn Roy
panosscourtis wrote:Is your license key ver 6 compatible?


This is a very good point,

If you try to install Version 5, does anything show up in that window?