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update policy for servers

PostPosted: Fri Jul 06, 2018 11:14 pm
by vester86
we just got 2 brand new Compact players. what is the policy for updating windows 10 ?? i know about some issues related to update 1803.

Re: update policy for servers

PostPosted: Mon Jul 09, 2018 6:04 pm
by Justyn Roy
Why do you want to update to Windows 10?

Re: update policy for servers

PostPosted: Mon Jul 09, 2018 11:13 pm
by malkuth23
I think you should not do this.

I do not work for Christie, but I can tell you now, they will not be able to support you nearly as well as if you left the OS stock.

Also, Windows 7 is good. Unless there is a hardware need, just leave it.

Keep in mind they do a ton of stuff to the OS other than just install it. Little registry changes, configurations etc. None of this is exactly stock. Part of what you paid for was a configured system.

Re: update policy for servers

PostPosted: Thu Jul 12, 2018 11:22 pm
by vester86
Justyn Roy wrote:Why do you want to update to Windows 10?

clearly i wasn't clear: it comes delivered with windows 10 from factory: 2 brand new Compact Servers. i have nothing against Win10, just be aware of some gremlins of the system.

EDIT: turned out win8.1 is installed, NOT win10.

Re: update policy for servers

PostPosted: Fri Jul 13, 2018 8:19 am
by malkuth23
OH, sorry. Yeah... My bad.

If you are running the newest PB version, you should be fine updating, but someone from Christie can confirm.
I have updated several machines (though not a compact player) and they are working fine.

Re: update policy for servers

PostPosted: Mon Jul 16, 2018 2:59 pm
by Markus Zeppenfeld
Hi vester86,

Christie is currently not delivering any devices using Win10, so there is no Compact Player "delivered from factory" equipped with this OS. If Win10 is installed on your new devices, please contact support under support.pandorasbox@christiedigital.com and let them know your serial numbers.

Cheers
Markus

Re: update policy for servers

PostPosted: Mon Jul 16, 2018 7:09 pm
by vester86
hi markus,

thanks for your reply. i was under the impression that the new compact servers were installed with win10 because there was a win10 licence in the box. today i got a mail from Christie that stated there is a win10 serial but it comes installed with win 8.1. i didn't have time to start the servers up yet so that's why i didn't notice it's in fact win8.1 installed.

thanks for your reply!