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Windows 10 1909 Unable to install the software and recogniz

PostPosted: Wed Mar 25, 2020 5:48 am
by halongsx
Windows 10 1909 Unable to install the software and recognize the dongle

Re: Windows 10 1909 Unable to install the software and reco

PostPosted: Wed Mar 25, 2020 8:35 am
by Daniel Kaminski
Which Version of Pandoras Box did you use?
Can you give us a few more details on the the system?

Daniel

重新: Windows 10 1909 无法安装软件和识别

PostPosted: Wed Mar 25, 2020 9:06 am
by halongsx
Any version
V5 V6
Because the dongle is not recognized

Re: Windows 10 1909 Unable to install the software and reco

PostPosted: Wed Mar 25, 2020 9:07 am
by halongsx
Daniel Kaminski wrote:Which Version of Pandoras Box did you use?
Can you give us a few more details on the the system?

Daniel



Any version
V5 V6
Because the dongle is not recognized

Re: Windows 10 1909 Unable to install the software and reco

PostPosted: Wed Mar 25, 2020 11:24 am
by Daniel Kaminski
Hmm, just tried it on a clean Windows 10 1909 System and installing Version 6.1 works just fine.

Which exact Version did you try.
Does the dongle Driver install correctly when running the pandoras box installer?
What does your Device Manager say?

Daniel

重新: Windows 10 1909 无法安装软件和重新co

PostPosted: Wed Mar 25, 2020 12:16 pm
by halongsx
Daniel Kaminski wrote:Hmm, just tried it on a clean Windows 10 1909 System and installing Version 6.1 works just fine.

Which exact Version did you try.
Does the dongle Driver install correctly when running the pandoras box installer?
What does your Device Manager say?

Daniel


Surface Pro 4 I5-6300U

The dongle is still not recognized after installing the HASPUserSetup_7_81 alone

Tried 6.1, still can't

Re: Windows 10 1909 Unable to install the software and reco

PostPosted: Wed Mar 25, 2020 12:41 pm
by Daniel Kaminski
Please check if the sentinal Hasp Services are running.
You can do so by opening a webbrowser at http://127.0.0.1:1947/

if not, please go to your Services and activate those services.
Let me know if that fixes the problem.

Does the Device Manager say it can see the dongles?
Please poste a picture of that. Thanks

Daniel

重新: Windows 10 1909 无法安装软件和重新co

PostPosted: Thu Mar 26, 2020 12:29 am
by halongsx
Daniel Kaminski wrote:Please check if the sentinal Hasp Services are running.
You can do so by opening a webbrowser at http://127.0.0.1:1947/

if not, please go to your Services and activate those services.
Let me know if that fixes the problem.

Does the Device Manager say it can see the dongles?
Please poste a picture of that. Thanks

Daniel



Image

Image

There is a dongle in the device list, which is not recognized by the software

Re: Windows 10 1909 Unable to install the software and reco

PostPosted: Sat Mar 28, 2020 12:21 pm
by Daniel Kaminski
Please check the windows services. Like in my picture.

Re: Windows 10 1909 Unable to install the software and reco

PostPosted: Sat Mar 28, 2020 4:25 pm
by Benni_M
Hey Hey,

3 weeks ago i had the same Problem.

Uninstall all Sentinel Software on you PC.
Reboot your PC and try to install Pandoras Box.

One of the reason you can have this Problem is when you use windows recovery.

Best,
Benni