Pandoras Box User Forum

Good Afternoon,

I have had a reoccurring problem between WD 6.0.4 and 6.1.3 where WD fails to launch, providing a barely readable dialog box saying "An error occured while preparing/applying the Dialog Cache: The given key was not present in the dictionary." The process is present in the task manager but the GUI is never drawn and the application fails to load. I have removed and reinstalled a number of times, run in compatibility mode.. etc to no avail. I have attached the logs from the 6.1.3 log directory, anyone have an ideas?

Which OS are you using?
Do you have the latest Updates installed?
Please try to reinstall .NET4.8

Daniel

Thanks for the reply,

We are on Windows 10 version 1803 with all updates installed. Based on your recommendation I ran microsoft's .net troubleshooter and reinstalled .net 4.8, unfortunately no change to the issue. Windows is up to date yes. Worthy of note, WD 6.1.1 does launch but 6.1.3 fails with the symptoms listed.

One thing that may be worth trying if you haven't already:
Run the latest Pandoras Box installer.
Even if you're not running it on that machine - or even if you don't have a license.
Run it up to the point where it asks you to select which version to install.
When you do this, it'll install any and all drivers needed for Pandoras Box and Widget.