Phidget 8x8x8 having issues connecting to WD6

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Phidget 8x8x8 having issues connecting to WD6

Postby chrisr » Mon Jan 09, 2017 5:34 pm

All, before I submit a ticket, has anyone used phidgets yet with WD6 Rev4242? I have an 8x8x8 and when I connect it up six immediately tells me that the phidget is not supported....

Image

Any ideas? I know in WD 6 there seems to be an area you can "Add" a phidget device, the issue is wd 6 wont even "see" the 8x8x8.

Thanks for any insight

Have a great week everyone.

PS, I have tried this on a Windows 10 machine with free version, and the Full version of WD6, Also I get the same issue on a Windows 7 Machine with both free and full versions. The Windows 10 machine is a fresh install of Win10, and runs the Phidget software fine. Most up to date drivers for the Phidgets are running on both machines.
Thank You

ChrisR
SurfacePro3 - 2GHz i5 - 4GB ram - Windows 10 Pro - WD Pro 4.7 Rev2500 and WD 6 Rev4242_RC
Sager Laptop - Intel 2.4GHz i7 3630QM - 16GB ram - Windows 7 Pro Svc Pack1 - Offline Manager V5.1_Rev13378 & V6_Rev14607
chrisr
 
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Re: Phidget 8x8x8 having issues connecting to WD6

Postby chrisr » Fri Jan 13, 2017 3:21 pm

FROM SUPPORT:

Hey Chris,

unfortunately this Phidget is not yet implemented.

We´re working on it.
Thanks for reporting.

Best regards,

Christian

Christian Hinxlage
Technical Support Manager
Thank You

ChrisR
SurfacePro3 - 2GHz i5 - 4GB ram - Windows 10 Pro - WD Pro 4.7 Rev2500 and WD 6 Rev4242_RC
Sager Laptop - Intel 2.4GHz i7 3630QM - 16GB ram - Windows 7 Pro Svc Pack1 - Offline Manager V5.1_Rev13378 & V6_Rev14607
chrisr
 
Posts: 93
Joined: Tue Jan 26, 2016 10:50 pm

Re: Phidget 8x8x8 having issues connecting to WD6

Postby Dennis Kuypers » Sat Jan 14, 2017 7:30 pm

Hi Chris,

thanks for getting back here and providing the info for future reference!

Dennis
Dennis Kuypers
Product Developer, Software

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Dennis Kuypers
coolux Germany
 
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