Freezes on full screen (a lot!)

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Freezes on full screen (a lot!)

Postby andreax » Tue May 10, 2016 7:09 am

I'm having an abnormal behavior from Pandora's Box Player STD.
Sometimes when I move the timeline bar left and right, the image on the projector freezes. More often it happens when I move the bar with the arrow frame by frame.
Even if I put the bar where I don't have any video, I still see the frozen image on the projector. I have to wait some seconds and it comes back alive.
When I have these freezes the pc isn't frozen, the Player is still alive and I can do everything, but still the image on the projector is frozen.
All the videos I'm using are encoded.
I've already uninstalled and reinstalled the software.
I've got a show this friday and I'm really worried!

Here the spec of the hardware:
- Xeon E5-2620 V2 2,1Ghz
- 16GB RAM
- 256GB RAID SSD
- Quadro 4000
- Win 7 Pro 64bit

Thanks,
Andrea
Last edited by andreax on Tue May 10, 2016 9:42 am, edited 1 time in total.
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Re: Freezes on full screen (a lot!)

Postby Oliver Kilian » Tue May 10, 2016 8:31 am

Hi Andrea,
Please contact support with a description and the log files at support@coolux.de
Thanks
Oliver
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Re: Freezes on full screen (a lot!)

Postby Daniel Kaminski » Tue May 10, 2016 8:36 am

When you say the PC reacts, what do you mean.
Does that mean you can send scale and other values and only the video is frozen.
Or does Pandoras Box Client not react at all.

Daniel
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Re: Freezes on full screen (a lot!)

Postby andreax » Tue May 10, 2016 9:41 am

Oliver Kilian wrote:Hi Andrea,
Please contact support with a description and the log files at support@coolux.de
Oliver

Will do!

Daniel Kaminski wrote:When you say the PC reacts, what do you mean.
Does that mean you can send scale and other values and only the video is frozen.
Or does Pandoras Box Client not react at all.
Daniel

Pandora's Box react perfectly, I can do whatever (I can send scale, rotation, save, etc.), but on the projector nothing happens.

Andrea
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Re: Freezes on full screen (a lot!)

Postby andreax » Tue May 10, 2016 9:44 am

I've noticed that this happens a lot more when I use the BCF2000 (changing the opacity on layer 1 and 2), but the problem was there even before the connection of the MIDI console.
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