Sentinel HASP service not instaling

Christie Pandoras Box Version 5

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Sentinel HASP service not instaling

Postby orekhov@lanit.ru » Tue Dec 13, 2016 12:35 pm

Hi.
Sorry for my english.
I try to install Pandoras Box Offline Manager Demo Rev 10386.
After installing Manager, i trying to install Sentinel Hasp Runtime driver, but when installation is ending without errors, i don't see service in PC manager.
HASP_1.png

If i install another version HASP Driver, like a https://sentinelcustomer.gemalto.com/sentineldownloads/?s=&c=Software+Developer&p=Sentinel+HASP&o=Windows&t=Runtime+%26+Device+Driver&l=all, install finish correctly, and service is running normaly.
HASP_2.png

Maybe i do something wrong?

my system
Win.png


Thx for any help.

UPD
If i run Manager without HASP service, i get error
FAIL.png
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orekhov@lanit.ru
 
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Re: Sentinel HASP service not instaling

Postby Yvonne Groetzschel » Wed Dec 14, 2016 11:37 am

Hi,

please make sure that C++ , .Net framework and directX is installed: http://www.coolux.de/index.php?id=dowlo ... ile/cat-12
Did you install the Sentinal Hasp Runtime driver from our website?
http://www.coolux.de/index.php?id=dowlo ... 8/file-147

Regarding the OS: Please note that we do not yet support Win 10 with Pandoras Box, because it is not finally tested.

Cheers,
Yvonne
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Yvonne Groetzschel
 
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Re: Sentinel HASP service not instaling

Postby orekhov@lanit.ru » Fri Dec 16, 2016 9:49 am

Yvonne Groetzschel, thx for answer.
All possible C++ , .Net framework and directX is installed.
When i tell about "install Sentinel Hasp Runtime driver" i mean HASP from your site. If i install another version HASP all work fine.
I have tried install HSAP from different way. On or off drivers check, on or off account verification, use compatibility mode. Anything of this did not help.
I think problem in package logic. Installer can't make record in system registry. Of corse all this is just my opinion.
orekhov@lanit.ru
 
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Re: Sentinel HASP service not instaling

Postby orekhov@lanit.ru » Fri Dec 16, 2016 9:55 am

UPD
Package in system rigistry show pakage size total 88Kb. I think it's not normal =)
HASP_3.png
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