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Multi License Issue with new DUAL dongles

PostPosted: Thu Feb 09, 2017 12:07 am
by portal14
We currently have just updated 6 of our Player Pro Dongles all to dual output dongles. We are trying to use them all in multi license mode. When I plug them in separately I can see Player Pro and and multi license 2x. I get two cameras and all if fine. When I try to plug other dongles in to get more cameras and get the "multi license mode" it still shows up at multi license 2x when I launch client and inside manager there are still only 2 cameras. So I should be seeing more cameras and more licenses when I plug more dongles in and I am not. Is there a bug? Or for some reason I am doing something wrong? I have tried plugging them all into a USB hub and also directly into the back of machine. Tried on PB 14570 and PB 13378. Both get same results.

Re: Multi License Issue with new DUAL dongles

PostPosted: Thu Feb 09, 2017 12:26 pm
by Yvonne Groetzschel
Hello,

Please note:
Single license Player dongles (one output per dongle) can be used in Mutilicence-Mode.
Multi license Player dongles (multiple outputs per dongle) cannot be used in Mutilicence-Mode.

Best regards,
Yvonne

Re: Multi License Issue with new DUAL dongles

PostPosted: Fri Feb 24, 2017 12:00 pm
by Markus Zeppenfeld
Hi Portal14,

you are trying to use Multi-Licenses in Version 5 which is simply not supported and has never worked before.
Beginning with V6 we support multiple Multi-Licenses to be combined to the total amount of licenses from all dongles.

Cheers
Markus