Dongle conflict?

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Dongle conflict?

Postby Katlaan » Fri Mar 23, 2012 12:51 pm

Hi,

When I want to run Widget designer pro on a PB Manager STD I get a Hasp SRM 0031 error.
Is this a conflict between dongles or is it a driver problem? Sadly enough I can't test anything today...
But then I know where to start on monday...

Thanks
Katleen
Katlaan
 
Posts: 44
Joined: Mon Aug 01, 2011 1:31 pm
Location: Genk, Belgium

Re: Dongle conflict?

Postby Markus Zeppenfeld » Fri Mar 23, 2012 3:49 pm

Dear Katleen,

may it be that you have not updated your WD Dongle to Version5? This is a cost free update and will ensure that you can use all future versions of the Widget Designer Peo.
In the meantime you can always download the legacy version of WD Pro which is shown besides the other download. This is for V4 dongles and offers the exact same WD Pro as the other installation file.

Markus
Markus Zeppenfeld
Senior Product Manager, Pandoras Box

"Have you tried turning it off and on again?" (from "The IT Crowd" / channel 4)
Markus Zeppenfeld
 
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Re: Dongle conflict?

Postby Katlaan » Tue Mar 27, 2012 1:37 pm

Hi,

I'll give it a try.
It's just strange that I can run the same version of WD on my laptop with the same dongle. It's only on the PB that it doesn't work...
I'll let you know...

Katleen
Katlaan
 
Posts: 44
Joined: Mon Aug 01, 2011 1:31 pm
Location: Genk, Belgium

Re: Dongle conflict?

Postby Markus Zeppenfeld » Tue Mar 27, 2012 11:11 pm

Hi!

There is no restriction on having more dongles plugged in, so this is not a generally issue.
Please let us know if this fixes the problem.

Markus
Markus Zeppenfeld
Senior Product Manager, Pandoras Box

"Have you tried turning it off and on again?" (from "The IT Crowd" / channel 4)
Markus Zeppenfeld
 
Posts: 824
Joined: Wed Mar 02, 2011 10:12 am
Location: Cologne - Germany

Re: Dongle conflict? solved!

Postby Katlaan » Fri Mar 30, 2012 1:57 pm

Hi,

Indeed an update did the trick.

Thanks
Katleen
Katlaan
 
Posts: 44
Joined: Mon Aug 01, 2011 1:31 pm
Location: Genk, Belgium

Re: Dongle conflict?

Postby Markus Zeppenfeld » Mon Apr 02, 2012 5:04 pm

Fine... Sounds good in the end.

Hope you are having fun now with the combination of PB and WD.
Markus Zeppenfeld
Senior Product Manager, Pandoras Box

"Have you tried turning it off and on again?" (from "The IT Crowd" / channel 4)
Markus Zeppenfeld
 
Posts: 824
Joined: Wed Mar 02, 2011 10:12 am
Location: Cologne - Germany


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