camera tracker problem

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camera tracker problem

Postby jsukjin » Tue Jan 24, 2017 8:01 am

Hello.
I have difficulty using camera tracker.
Face tracker from Tool on WD (my current version is PRO) works fine as expected.
I can see what a camera is capturing via preview display provided.
but Camera tracker from Tool on WD does not seem to work properly.
I can not see what a camera is capturing via preview even though I change settings and apply them.
I suppose that I need to use this tool to control color tracking.
I dont think there is HW connection problem since Face tracker works great
I assume that HW and firmware have been installed correctly.
What should I do in order to operate Camera Tracker?
please let me know.

WD 4.7 2500
PB 5.10 14570
jsukjin
 
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Re: camera tracker problem

Postby Christian Hinxlage » Tue Jan 24, 2017 3:46 pm

Hi,

did you remove the camera from the facetracker tool before you closed the facetracker window?
As long as the camera is still connected to the facetracker tool, you can´t connect it with another tool.

Hope that helps,

Best regards,

Christian
Christian Hinxlage
Technical Support Manager

Christie Digital Systems Canada Inc.
www.christiedigital.com
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Christian Hinxlage
 
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