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Airscan connectivity

PostPosted: Sun May 14, 2017 1:48 pm
by mhdkh
I'm facing a weird problem connecting airscan with widget designer that the yellow outlines don't appear when i click Connect, and no points are detected. However when i ping the ip of airscan it appears connected.

I'm at the middle of the installation process, any idea of what can be wrong?


Re: Airscan connectivity

PostPosted: Mon May 15, 2017 12:44 pm
by Yvonne Groetzschel

please go to Tools > Connection Manager > IP Info & Setup > Local Adapter and check if you're using the correct IP-address in WD.
Or another idea: Is your WD the only one in the network? Maybe another WD is already connected to the same AirScan.