ArtNet Snapshot recall issues! HELP!!

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ArtNet Snapshot recall issues! HELP!!

Postby chrisr » Tue May 16, 2017 11:03 pm

OK, so seeing something strange on site, As well as at home with a third party ArtNet monitor. When we recall a snapshot, with a fade time set to to seconds. ON site it acts like a wait cue of two seconds, then triggers the snapshot. Not a 2 second fade time. BUT what is REALLY WIERD, is that when you open a second instance of Widget Designer on another computer with Art-Net Input Monitor open and watching the universe. YOU SEE THE FADE with the correct time. ON-Site, the lighting instruments see the wait then a cut on, or cut off no fade time. Here is a video shot of the WD artnet monitor seeing the fade and the ArtNetominator seeing the CUT.

https://www.dropbox.com/s/io8o4c04erubl ... .mov?raw=1

This link is about a 5 second video showing the cut / dissolve between the two softwares. We are kind of stuck. I will call Germany in the early morning. Thanks for any input given!!

Have a great week!!
Thank You

ChrisR
SurfacePro3 - 2GHz i5 - 4GB ram - Windows 10 Pro - WD Pro 4.7 Rev2500 and WD 6 Rev6322
Sager Laptop - Intel 2.4GHz i7 3630QM - 16GB ram - Windows 7 Pro Svc Pack1 - Offline Manager V5.1_Rev13378 & V6_Rev15101
chrisr
 
Posts: 119
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Re: ArtNet Snapshot recall issues! HELP!!

Postby Mike Mengen » Thu May 18, 2017 6:53 am

Hi Chris,

thats an untypical behaviour with some Devices.
Our Development will take care of that.

stay tuned for updates :)

Regards
Mike
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Mike Mengen
 
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Re: ArtNet Snapshot recall issues! HELP!!

Postby chrisr » Tue May 23, 2017 1:45 pm

Thanks Mike, please be aware this same issue is on WD v6 as well.

Thanks!!
Thank You

ChrisR
SurfacePro3 - 2GHz i5 - 4GB ram - Windows 10 Pro - WD Pro 4.7 Rev2500 and WD 6 Rev6322
Sager Laptop - Intel 2.4GHz i7 3630QM - 16GB ram - Windows 7 Pro Svc Pack1 - Offline Manager V5.1_Rev13378 & V6_Rev15101
chrisr
 
Posts: 119
Joined: Tue Jan 26, 2016 10:50 pm


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