problem with the installer.

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problem with the installer.

Postby harashin » Fri Jul 31, 2009 4:10 am

Hi. I am having a problem with installing PB widget designer STD.

When installing the software, the message or error of the installer shown up.("AppName: setup.exe AppVer: 8.0.50727.42 ModName: msihnd.dll ModVer: 3.1.4000.1823 Offset: 00036915).

The application or environment set up is: Network runtime 2.0 is installed with Windows XP 32 bit.

Please advice.
Thanks
harashin
 
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Re: problem with the installer.

Postby Jan Huewel » Wed Aug 12, 2009 10:15 pm

Dear Harashin

this might be related to either the windows installer having a problem or your directX version

have installed the directX version from our download section?

did you install service pack 2 of win XP

Are you running a japanese version of Win XP?

We do test english, german and multilingual win xp 32bit.

Best regards
Jan
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Jan Huewel
 
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Re: problem with the installer.

Postby harashin » Thu Aug 13, 2009 2:26 am

Hi Jan

> Network runtime 2.0 is installed
Yes.

> installed the directX version from our download section?

Yes.

>Are you running a japanese version of Win XP?

Yes. However, other computers with WIN XP Japanese version our co-worker uses just works fine with the installer.

Please advice.

Thanks
harashin
 
Posts: 13
Joined: Wed Dec 10, 2008 8:44 am

Re: problem with the installer.

Postby Jan Huewel » Thu Aug 13, 2009 1:18 pm

Dear Harashin

please send us a screen shot to support@coolux.de

so we can look at the error message.

It is likely that some windows installer components are missing on your system.

Best regards

Jan
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Re: problem with the installer.

Postby harashin » Fri Aug 14, 2009 1:47 am

Hi Jan

All the error messages were in Japanese..........

In any case, they said there is a problem with windows installer.

they also said details are("AppName: setup.exe AppVer: 8.0.50727.42 ModName: msihnd.dll ModVer: 3.1.4000.1823 Offset: 00036915).

Thanks
harashin
 
Posts: 13
Joined: Wed Dec 10, 2008 8:44 am

Re: problem with the installer.

Postby Jan Huewel » Fri Aug 14, 2009 6:02 am

Dear Harashin

the problem seems to be with the windows installer on your computer.

please try to update the windows installer

http://support.microsoft.com/?kbid=893803

Best regards

Jan
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Jan Huewel
 
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Re: problem with the installer.

Postby harashin » Fri Aug 14, 2009 7:17 am

Hi Jan

The problem has been fixed!

Thanks!
harashin
 
Posts: 13
Joined: Wed Dec 10, 2008 8:44 am


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