Multi Dongle Issue

Christie Pandoras Box Version 6 - Q&A

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Multi Dongle Issue

Postby brandenaus » Fri Nov 03, 2017 8:23 am

We have 3 x PB Player Pro Dongles that we are trying to use on one machine. All dongles work perfectly fine individually but we can never get PB to detect more than 2 of them at any one time. I was always under the impression that you can run up to the equivalent of 16 outputs together. Has anyone ever come across this issue? I do note that one of the dongles is labelled differently on the back as it is slightly older but has been upgraded to V6 Pro. The newer ones say Player ML1. Could this be a problem?

Branden Butler
Show Technology Australia
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Re: Multi Dongle Issue

Postby Thomas Mrozek » Fri Nov 03, 2017 5:45 pm

Hi Branden,
if all licenses/dongles are V6 Player single- or multi- licenses they should be stackable.
If it is not working please send dongle readout to
support.pandorasbox@christiedigital.com
to investigate the issue.

http://www.coolux.de/cooluxsupport/dongleupdateprocedure/

Thank you, cheers
Thomas
Thomas Mrozek
Technical Support Engineer
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