by Markus Zeppenfeld » Sun Feb 25, 2018 12:11 pm
Hi djrappa,
please allow me to comment on your topic here.
First of all, this is a forum which is intended to be a place to share information among user. Even though this forum is moderated by our staff, the best way to contact us - especially for time critical requests - is to contact support via email. Nearly all emails are being answered at least within 24 hours from a real support guy. Not speaking about auto-replies!
Referring to your topic:
The message "Terminal Services Detected" comes directly from the used HASP dongle which protects our application. As you are logging in via Remote Desktop the system denies your connection and deactivates the dongle. Therefore the Widget Designer does not crash, it is being closed as no dongle is available. You are being notified about that as you can choose to start the free version instead.
It seems to be the default security setting of the HASP key to prevent multiple connections on a single host computer using the same dongle.
We might have a chance to make this happen nevertheless, so please contact support to follow up on this, if it is still of any value for you. Please copy this URL into your ticket for reference. Thanks.
In any way, can you use a VNC (over VPN)/Teamviewer session to access the remote computer? This way you are not running a terminal connection which is being refused.
Regards
Markus
Markus Zeppenfeld
Senior Product Manager, Pandoras Box
"Have you tried turning it off and on again?" (from "The IT Crowd" / channel 4)