WD projector nodes stop updating

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WD projector nodes stop updating

Postby olision » Wed Mar 06, 2019 2:11 pm

Hi everyone,

First time poster here, we currently have a setup with 55 projectors running with coolux players and a manager server which the latter also runs Widget Designer. Lately, after having some issues with the Medialon server controlling the on and off for the projectors, we implemented the control all over to Widget Designer. Since then, it helped a lot on the issue of projector not turning on at the beginning of the day, but after one or 2 days of operation, the nodes stop receiving updates from the projectors (stays at message PJLINK=0) and it then needs a reboot. Sometimes it completely freeze and we have to reboot the manager server...

Have anyone ran in the same issue? Any idea how to solve it?

We are running WD 6.0.6 on a Windows 10 Pro 64bit server.

Thanks!
olision
 
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Joined: Mon Feb 20, 2017 1:44 am

Re: WD projector nodes stop updating

Postby Yvonne Groetzschel » Thu Mar 21, 2019 4:20 pm

Hello,

Does the issue still persist?
Did you observe the performance of the Manager machine during runtime? (Taskmanager) It sounds like that the machine exceeds the limit.
If you like you can also write to our support email address with the project files attached and we'll take a look at it.
Support.pandorasbox(at)christiedigital.com

Cheers,
Yvonne
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Yvonne Groetzschel
 
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Joined: Mon Dec 01, 2014 2:10 pm

Re: WD projector nodes stop updating

Postby olision » Sat Apr 13, 2019 2:10 am

Hi everyone,

Quick update on the issue, with the help of Coolux team, we found out that some projectors had communication troubles which made our On/Off scripts running endlessly and stacking over every time the script was started again, causing WD to freeze after a while because of the process stack. This is now solved.
olision
 
Posts: 3
Joined: Mon Feb 20, 2017 1:44 am


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