Server with Audio Card rebooting several times per hour.

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Server with Audio Card rebooting several times per hour.

Postby harashin » Wed Feb 05, 2020 10:03 am

Hello,

Right now we are working on a project for one of our customers with 4 servers in all (1 with an audio card inside of it).
Up until now there have not been many problems with them but today we got a phone call saying that every hour the server with the audio card in it is restarting 2-3 times automatically..

I was wondering if this is a common issue? The version of Pandora's Box we are using is 6.1.4.
We have several other things plugged in as well and 3 other servers that are not having this problem.

Does anyone have any ideas why this would be happening or maybe something we could be looking over?

Cheers,

Dakota Williams
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Re: Server with Audio Card rebooting several times per hour.

Postby Daniel Kaminski » Wed Feb 05, 2020 11:58 am

please contact the support in cologne.
Support.pandorasbox@christiedigital.com

They will be able to help you.
This is not a common problem and should not happen.

Daniel
--
Daniel Kaminski
Pandras Box Expert
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Re: Server with Audio Card rebooting several times per hour.

Postby frozenwaffles » Thu May 07, 2020 6:11 am

Hi, did you get to the bottom of this?
I have a Server running Windows 8.1 and Pandoras Box 6.4.2 (i have 6.1.4 on it as well).
My current show is 6.4.2 based and everything has been working 'OK' for the last few days...
However in the manager when I tell the server to use the Sound Blaster X-Fi card in it as the ASIO SOund Card, it has caused Windows to crash with a 'WATCHDOG ERROR'.
about a week ago this only happened a few times so i reinstalled the audio drivers. then all was ok for a few days...
then today this started happening again repeatedly and in the end (after reinstalling Pandoras Box and also the menu, as the menu was crashing on start up as well and reinstalling the menu made no difference) i had to disable the sound card all together.

The sound blaster is from a server, but an R2 server from the days of Windows XP. it does however have windows 8.1 drivers installed that for specifically for that card.
does anyone know of issues with the Sound Blaster X-Fi Titanium card and Windows 8.1?
Jeremy Koch
Sydney, Australia
Innovative Production Services - http://www.innovative.net.au
Server QUAD, Manager, Widget Designer, Airscan
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Re: 带音频卡的服务器每小时重新启动几次。

Postby bjavstar » Sat May 09, 2020 11:36 am

It is recommended to use win10 operating system
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Re: Server with Audio Card rebooting several times per hour.

Postby bjavstar » Sat May 09, 2020 11:38 am

There is also a need to update the sound card driver
bjavstar
 
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Re: Server with Audio Card rebooting several times per hour.

Postby frozenwaffles » Wed May 13, 2020 3:13 am

Hi, Windows 10 is not yet recomended for Servers...
Jeremy Koch
Sydney, Australia
Innovative Production Services - http://www.innovative.net.au
Server QUAD, Manager, Widget Designer, Airscan
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Joined: Wed Jun 09, 2010 2:17 am
Location: Sydney, Asutralia


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