Windows 10 1909 Unable to install the software and recogniz

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Windows 10 1909 Unable to install the software and recogniz

Postby halongsx » Wed Mar 25, 2020 5:48 am

Windows 10 1909 Unable to install the software and recognize the dongle
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Re: Windows 10 1909 Unable to install the software and reco

Postby Daniel Kaminski » Wed Mar 25, 2020 8:35 am

Which Version of Pandoras Box did you use?
Can you give us a few more details on the the system?

Daniel
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重新: Windows 10 1909 无法安装软件和识别

Postby halongsx » Wed Mar 25, 2020 9:06 am

Any version
V5 V6
Because the dongle is not recognized
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Re: Windows 10 1909 Unable to install the software and reco

Postby halongsx » Wed Mar 25, 2020 9:07 am

Daniel Kaminski wrote:Which Version of Pandoras Box did you use?
Can you give us a few more details on the the system?

Daniel



Any version
V5 V6
Because the dongle is not recognized
halongsx
 
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Re: Windows 10 1909 Unable to install the software and reco

Postby Daniel Kaminski » Wed Mar 25, 2020 11:24 am

Hmm, just tried it on a clean Windows 10 1909 System and installing Version 6.1 works just fine.

Which exact Version did you try.
Does the dongle Driver install correctly when running the pandoras box installer?
What does your Device Manager say?

Daniel
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重新: Windows 10 1909 无法安装软件和重新co

Postby halongsx » Wed Mar 25, 2020 12:16 pm

Daniel Kaminski wrote:Hmm, just tried it on a clean Windows 10 1909 System and installing Version 6.1 works just fine.

Which exact Version did you try.
Does the dongle Driver install correctly when running the pandoras box installer?
What does your Device Manager say?

Daniel


Surface Pro 4 I5-6300U

The dongle is still not recognized after installing the HASPUserSetup_7_81 alone

Tried 6.1, still can't
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Re: Windows 10 1909 Unable to install the software and reco

Postby Daniel Kaminski » Wed Mar 25, 2020 12:41 pm

Please check if the sentinal Hasp Services are running.
You can do so by opening a webbrowser at http://127.0.0.1:1947/

if not, please go to your Services and activate those services.
Let me know if that fixes the problem.

Does the Device Manager say it can see the dongles?
Please poste a picture of that. Thanks

Daniel
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重新: Windows 10 1909 无法安装软件和重新co

Postby halongsx » Thu Mar 26, 2020 12:29 am

Daniel Kaminski wrote:Please check if the sentinal Hasp Services are running.
You can do so by opening a webbrowser at http://127.0.0.1:1947/

if not, please go to your Services and activate those services.
Let me know if that fixes the problem.

Does the Device Manager say it can see the dongles?
Please poste a picture of that. Thanks

Daniel



Image

Image

There is a dongle in the device list, which is not recognized by the software
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Re: Windows 10 1909 Unable to install the software and reco

Postby Daniel Kaminski » Sat Mar 28, 2020 12:21 pm

Please check the windows services. Like in my picture.
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Re: Windows 10 1909 Unable to install the software and reco

Postby Benni_M » Sat Mar 28, 2020 4:25 pm

Hey Hey,

3 weeks ago i had the same Problem.

Uninstall all Sentinel Software on you PC.
Reboot your PC and try to install Pandoras Box.

One of the reason you can have this Problem is when you use windows recovery.

Best,
Benni
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